Overmat has made customer service the driving force of its operations, supporting the sales network with an ever-expanding technical team.
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Always by the customer’s side
Paying attention to the customer’s requirements is central to everything that Overmat does. We aim to create products and solutions that are perfectly suited and surpass expectations. This approach drives all our entire manufacturing and after-sales procedures.
Research and design
Careful preliminary analysis is conducted to identify the most appropriate solution, which is then configured according to the customer’s specific requirements. This ensures maximum efficiency and that the equipment will meet all future needs.
Before every delivery, each machine is put through its paces in a special demonstration area, to test that it matches customer requirements.
Commissioning and after-sales
The effectiveness of the equipment in live operations is just as crucial: our technicians will get you started in the field with all the on-site training you might need. We are with you all the way, especially during the initial deployment of your new machine.
Our after-sales team will provide you with continued support for the entire life of the product, including useful advice and tips aimed at ensuring that you get the most out of your system.
An efficient spare parts service also plays a key role in supporting customers, and so our warehouse is kept well stocked and up to date.
Whatever your needs, Overmat will deliver an innovative and dynamic service, because we love to provide not only products, but also solutions.
